Standard support runs through email with a 24–48 hour response time. Priority Support gives you a dedicated channel with much faster response times and direct access to the engineers who run SolSpect.
What you get
Fast response
Target response times under 1 hour during business hours, under 4 hours off-hours.
Named contact
You get a specific person, not a rotating ticket queue. They learn your stack and setup.
Multiple channels
Email, Telegram, or Discord — whichever works best for your team.
Root-cause help
We help you debug the actual issue, not just point at docs. Real engineering support.
Feature requests
Your feature requests go straight to the top of our roadmap.
Usage analytics
Monthly reports on your API usage patterns with optimization recommendations.
Response Time Tiers
| Plan | Response Time | Channel |
|---|---|---|
| Free | Best effort | Community |
| Pro | Under 24 hours | |
| Priority Support | Under 1 hour | Dedicated |
| Enterprise | Under 15 minutes | Direct line |
Pricing
- Priority Support add-on — $299/month
- Annual discount — $2,990/year (2 months free)
- Bundled with Pro API plan — save $100/month
Get Started
Email priority@solspect.xyz with your account details and the best channel to reach you. We'll set up your dedicated contact within 1 business day.